Unclear strategic plan and low maturity in emerging yet critical capabilities limited the ability to execute against defined business goals and deliver a consistent and compelling customer value proposition



Missing capability and high forecast demand gap across critical roles was impeding the ability to respond quickly to customer demands and deliver a compelling digital offering. The organisation was struggling to attract and retain the requisite capabilities in a competitive market and had high exposure to contingent workers

The most likely agreed scenario required a workforce increase of 30%, however a projected supply shortfall of 70% by 2022 was predicted meaning a “do nothing” approach would see the business model fail

Buy
TARGETED RECRUITMENT STRATEGIES TO COMPETE EFFECTIVELY FOR IN-DEMAND SKILLS

BUILD
DEVELOP CRITICAL CAPABILITIES TO SUPPORT STRATEGIC IMPERATIVES AND CUSTOMER EXPECTATIONS

Bounce
TARGETED PERFORMANCE MANAGEMENT TO REDUCE OPERATIONAL RISK

BORROW
LEVERAGE INTERNAL CoE SKILLS TO
OFFSET RISKS IN SUPPLY

Boost
IMPROVED EFFICIENCY THROUGH TECHNOLOGY INVESTMENTS THAT SUPPORT THE NEEDS OF THE CUSTOMER

BIND
TAILORED REMUNERATION & DEVELOPMENT FOR RETENTION OF CRITICAL SKILLSETS
from optimised
workforce scenario,
over 4 years
generated $10 revenue per
$1 spent on
salaries
years through targeted
retention and efficiency
initiatives
