CASE STUDYSTRATEGIC
WORKFORCE PLAN
A multi-national company required assistance to align their future workforce needs in emerging capabilities against aggressive growth ambitions, whilst managing lower than expected financial performance
THE CHALLENGE
STRATEGY

Unclear strategic plan and low maturity in emerging yet critical capabilities limited the ability to execute against defined business goals and deliver a consistent and compelling customer value proposition

CAPABILITY

Missing capability and high forecast demand gap across critical roles was impeding the ability to respond quickly to customer demands and deliver a compelling digital offering. The organisation was struggling to attract and retain the requisite capabilities in a competitive market and had high exposure to contingent workers

OPERATIONAL

The most likely agreed scenario required a workforce increase of 30%, however a projected supply shortfall of 70% by 2022 was predicted meaning a “do nothing” approach would see the business model fail

THE INSIGHT

Buy

TARGETED RECRUITMENT STRATEGIES TO COMPETE EFFECTIVELY FOR IN-DEMAND SKILLS

BUILD

DEVELOP CRITICAL CAPABILITIES TO SUPPORT STRATEGIC IMPERATIVES AND CUSTOMER EXPECTATIONS

Bounce

TARGETED PERFORMANCE MANAGEMENT TO REDUCE OPERATIONAL RISK

BORROW

LEVERAGE INTERNAL CoE SKILLS TO
OFFSET RISKS IN SUPPLY

Boost

IMPROVED EFFICIENCY THROUGH TECHNOLOGY INVESTMENTS THAT SUPPORT THE NEEDS OF THE CUSTOMER

BIND

TAILORED REMUNERATION & DEVELOPMENT FOR RETENTION OF CRITICAL SKILLSETS

THE IMPACT
+ $140MForecasted NPV benefit
from optimised
workforce scenario,
over 4 years
$10 to 1 Identified employees
generated $10 revenue per
$1 spent on
salaries
+ $11.7m Identified NPV benefit over 4
years through targeted
retention and efficiency
initiatives