Unclear strategic plan and low maturity in emerging yet critical capabilities limited the ability to execute against defined business goals and deliver a consistent and compelling customer value proposition
![Title Image](https://www.qhr.com.au/wp-content/uploads/2014/03/H_COMPLEX_SIMPLE.jpg)
![](https://www.qhr.com.au/wp-content/uploads/2018/09/ch1.jpg)
![](https://www.qhr.com.au/wp-content/uploads/2018/09/ch2.jpg)
Missing capability and high forecast demand gap across 10 critical roles was impeding the ability to respond quickly to customer demands and deliver a compelling digital offering. The organisation was struggling to attract and retain the requisite capabilities in a competitive market and had high exposure to contingent workers
![](https://www.qhr.com.au/wp-content/uploads/2018/09/ch3.jpg)
The most likely agreed scenario required a workforce increase of 30%, however a projected supply shortfall of 70% by 2022 was predicted meaning a “do nothing” approach would see the business model fail
![Icon Text Image](https://www.qhr.com.au/wp-content/uploads/2018/09/handshake.png)
Buy
TARGETED RECRUITMENT STRATEGIES TO COMPETE EFFECTIVELY FOR IN-DEMAND SKILLS
![Icon Text Image](https://www.qhr.com.au/wp-content/uploads/2018/09/build.png)
BUILD
DEVELOP CRITICAL CAPABILITIES TO SUPPORT STRATEGIC IMPERATIVES AND CUSTOMER EXPECTATIONS
![Icon Text Image](https://www.qhr.com.au/wp-content/uploads/2018/09/bonus.png)
Bounce
TARGETED PERFORMANCE MANAGEMENT TO REDUCE OPERATIONAL RISK
![Icon Text Image](https://www.qhr.com.au/wp-content/uploads/2018/09/borrow.png)
BORROW
LEVERAGE INTERNAL CoE SKILLS TO
OFFSET RISKS
IN SUPPLY
![Icon Text Image](https://www.qhr.com.au/wp-content/uploads/2018/09/boost.png)
Boost
IMPROVED EFFICIENCY THROUGH TECHNOLOGY INVESTMENTS THAT SUPPORT THE NEEDS OF THE CUSTOMER
![Icon Text Image](https://www.qhr.com.au/wp-content/uploads/2018/09/bind.png)
BIND
TAILORED REMUNERATION & DEVELOPMENT FOR RETENTION OF CRITICAL SKILLSETS
from optimised
workforce scenario,
over 4 years
generated $10 revenue per
$1 spent on
salaries
years through targeted
retention and efficiency
initiatives
![](https://www.qhr.com.au/wp-content/uploads/2014/03/q.png)